Return Policy

Last updated on June 3, 2022

Any claims for misprinted, damaged, or defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed to be errors on our part are covered at our expense.

If you or your customers notice an issue with the products or anything else on the order, please submit a problem email.

The return address is set by default to the Backpack Buffet facility. When we receive a returned shipment, an automated email notification will be sent to you. Unclaimed returns get donated to charity after 30 days. If Backpack Buffet's facility isn't used as the return address, you would become liable for any returned shipments you receive.

Wrong Address: If you or your end customer provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

Unclaimed: Shipments that go unclaimed are returned to our facility, and you will be liable for the cost of a reshipment to yourself or your end customer (if and as applicable).

If you haven't registered an account on backpacjbuffet.com and added a billing method, you hereby agree that any returned orders due to the wrong shipping address or a failure to claim the shipment won’t be available for reshipping and will be donated to charity at your cost (without us issuing a refund).

Backpack Buffet accepts returns for defective products only; we do not offer exchanges.

Products returned by the customer will undergo an evaluation to verify whether the product was used or destroyed, even if it is partial. In these cases, a refund will not be possible.

Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:

1. the supply of goods that are made to the consumer's specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons,

Therefore, Backpack Buffet reserves the right to refuse returns at its sole discretion.

This policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.

For more information on returns, please read our FAQs.