RETURN POLICY – BACKPACK BUFFET

Return Policy

At Backpack Buffet, all products are made to order. Because of this, we do not accept returns or exchanges for:Change of mindIncorrect size or selection

Damaged or Defective Items

If your item arrives damaged or defective:Submit a claim within 30 days of deliveryInclude clear photos of the issueOnce verified, we will replace the item at no cost.

Lost Packages

If your package is lost in transit:Claims must be submitted within 30 days of the estimated delivery dateOnce verified, we will arrange a replacement.

Incorrect Address

If an incorrect or incomplete address was provided: The customer is responsibleReshipping fees may apply

Delivered but Not Received

If tracking shows “delivered” but the package cannot be located:Please contact the shipping carrier firstCheck with neighbors or others at the delivery locationBackpack Buffet is not responsible for lost or stolen packages after confirmed delivery.

How to Report an Issue

To report a problem with your order:Log into your Backpack Buffet accountGo to your Orders pageSelect the orderClick “Report Problem”Submit details and upload photosProviding photos helps speed up the resolution process.

Contact

For any questions or support requests: hello@backpackbuffet.com